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SugarCRM

SugarCRM is an open source customer relationship management package ranging from a free to download community edition to paid for editions. It has a  focus on sales but it also offers support for a range of other tasks including email and project management.

Hosting

SugarCRM is a substantial package which is best installed on a dedicated of virtual private server.

Integration

A Drupal module is available to map web forms to SugarCRM.